Windows hello not working surface pro. Delete your fingerprint, and register it again in Windows Hello settings. Note: Please note that your Computer must be Windows hello compatible for it to work. The background on this is: I've had my Surface Pro 4 since 2017, and has worked really well. My Windows Hello Face worked fine until an update at the beginning of January. Aug 12, 2025 · I have a brand new Microsoft Surface Laptop. The new system now requires both infrared (IR) sensors and a color webcam. At some point, it doesn't allow me to log in anymore with Windows hello, and the light on the camera remains on all the time. Since then, Windows Hello stopped working and I get an error "We can't find a camera compatible with Windows Hello Face. It says the camera is not compatible with Windows Hello. 5074 or Later) Summary: This article addresses a technical issue with facial recognition on some Dell devices after updating to Windows 11 24H2 build 26100. If you're experiencing issues with your Surface camera and Windows Hello, the following guide might be helpful, Surface camera not working. I've owned a SP9 for several months now, and recently encountered an issue with the Windows Hello face scanner. Oct 22, 2022 · Windows hello breaks on the surface pro 8. If there is harsh or particularly bright light coming from one side or the other, Windows Hello might have a harder time recognizing you. I have looked in device manager and there is no Surface Camera Windows Hello Driver, under System Devices. Windows Hello has… Feb 8, 2021 · windows hello not working, My IR camera doesn't even show up in device manager - surface pro 7 Anonymous Feb 8, 2021, 4:27 AM Sep 17, 2025 · Some Windows 11 users are claiming that the facial recognition software won't work, but you can fix that with the solutions from this guide. Mar 13, 2025 · Face recognition not working on Windows 10? Fix this issue by resetting face recognition settings or try reinstalling your drivers. here is a video showing the problem: Jun 16, 2025 · Microsoft has had to reduce Windows Hello functionality to fix a security flaw. This change is not a bug, but a deliberate update made by Microsoft. I uninstalled the camera and then reinstalled it. The grey bar that goes to blue is not moving at all. Windows hello breaks on the surface pro 8. This issue has sparked widespread frustration and raised concerns If you're having trouble with the fingerprint reader on your Microsoft Modern Keyboard with Fingerprint ID, go to Use Microsoft Modern Keyboard with Fingerprint ID. Jul 8, 2019 · After upgrading to the most recent windows 10 (1903) the face recognition stopped working. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Oct 3, 2025 · Facial Recognition Using the Windows Hello Camera May Not Work as Expected After Updating to Windows 11 Version 24H2 (Build 26100. Facial recognition no longer works in the dark as a result. Despite attempting various troubleshooting steps, including multiple factory resets and reinstalling Surface drivers, the problem persists. Apr 16, 2025 · Windows Hello, Microsoft's biometric authentication system, has recently encountered a significant glitch in Windows 11, leaving users unable to access their devices through facial recognition, fingerprint scanning, or PIN entry. If you're also unable to sign in with your PIN, you may need to reset it. Until a few days ago, Facial Recognition unlocked my Surface Pro 7 and worked for passkeys perfectly. Simply, follow these easy fixes on your computer and the problem will be solved in no time at all. Once done, open Device Manager, click Action -> Scan for hardware changes. . Now it… Feb 3, 2024 · I have a Surface Pro 9 running Windows 11. Even downloaded Nov 12, 2017 · Hi, I have just purchased a Surface Pro 3, and the camera works, however, Windows Hello does not work. Jun 1, 2020 · This problem is usually triggered due to outdated webcam drivers. I have also tried a 2-button restart. Can Apr 7, 2018 · Repeat the removal with all Windows Hello related drivers and then reboot your PC. "… Windows Hello Face stopped working week ago on Surface Pro 8 : r/Surface r/Surface Current search is within r/Surface Remove r/Surface filter and expand search to all of Reddit Check your lighting. Jan 14, 2019 · Hope someone can shed some light on what has happened to Windows Hello on my Surface Pro 4 - as I have run out of ideas on a fix for this. After two years of updates, the Pro 8 camera still fails to initialize every single day May 23, 2016 · Completely fresh installation with windows 10 and then done all the windows updates (i unfortunatly had no choice but to install them) then i tried to configure windows hello and it simply doesn't work. Jun 12, 2020 · If the fingerprint reader on your Surface Pro Type Cover isn’t working, detach it and then reattach it to your Surface Pro, and try using it again. I have tried scanning for new hardware. If your computer is managed by your work or school your IT administrator may have turned on enhanced anti-spoofing for Windows Hello. Sep 28, 2022 · I have been using Windows Hello Facial Recognition for years with my primary camera covered (I only uncover it for things like Zoom and Teams). Open the Services program, and If you’re having problems signing in to your Surface using Windows Hello Facial recognition or Windows Hello Fingerprint recognition, try these solutions. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. Have been through the troubleshooters, updated the drivers in Device Manager,… Feb 29, 2020 · Hi everyone i upgraded windows 10 in mysurface pro 4 before upgradin windows hello was working correctly after that it stoped working saying We couldnt find a camera for windows hello i have updated the driver and everything but nothing happend ***Moved… Jun 16, 2025 · Windows Hello, Microsoft's biometric login system, has gone through a big change, making it impossible to work in dark environments. Out of the box, the camera won't work to sign in with Windows Hello. 5074 or later. Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. At some point, doesn't allow to login anymore with Windows hello and the light on the camera remains on all the time. Windows Hello has… Feb 8, 2021 · windows hello not working, My IR camera doesn't even show up in device manager - surface pro 7 Anonymous Feb 8, 2021, 4:27 AM Windows hello breaks on the surface pro 8. c0 e8qxse a82buj fcd fm74c84 zrom0 pntib 9gssgc4 nwxnai qm